Policy UPDATE - EFFECTIVE 3/12/2020
Due to extraordinary circumstances surrounding the impacts of COVID-19 on businesses, schools and events we are indefinitely updating our return and refund policy on all sales.
DUE TO THE NATURE OF THE CUSTOMIZATION PROCESS, ALL SALES ARE FINAL AND NOT ELIGIBLE FOR RETURN OR REFUND.
While you evaluate the status of ordering for your events and ceremonies please consider the following tips to help mitigate any possible issues or delays with your order:
-If at all possible, avoid using an event date to allow items to still be used should your event be postponed
-Please contact us to determine options for the latest order dates to ensure timely delivery.
As always, we are here to help make your ordering process and your event as successful as possible. We will continue to monitor and update this policy as information becomes available.
RETURNS
K2 Custom Tees is committed to your satisfaction on every level, and we strive to provide exceptional products, produced just for you, at a very low price. To support our commitment to you, we believe we offer the strongest guarantee of ANY company that produces custom products in ANY industry.
Our Guarantee. If you receive an order that is inconsistent with your proof, online design, or arrives later than our promised delivery date, as long as you contact us within 10 days of receiving your order, we will either correct the error and replace your order, or if you prefer to return your order, we will issue you a full refund.
To start the process of resolving your issue, please call K2CustomTees at 1.866.794.4122. We want you happy.
